I’ve had some really interesting questions come up in the last couple of weeks. Clients who are visiting with me for the first time aren’t familiar with the way I work and are skeptical of the value added services I offer each and every person who sits in my chair.
I offer a scalp and shoulder massage with every hair cut. That includes the delicious essential oil I rub into my hands before I touch your head. My massage is a multi sensory experience that I think a lot of folks like it almost as much as my haircuts. My scalp and shoulder massage is complementary to your hair service, and I mean this in both contexts of the word “complementary”. I believe that a little massage before I wash your hair is relaxing and gives us a few minutes to get to know each other better after we’ve had our consultation. It’s also free! I’m happy to do it. I also appreciate people who aren’t comfortable with that kind of touch or if we’re visiting during your lunch hour and really can’t spare the 5 minutes – I get that. But to be clear, the massage is FREE.
I find it sad that I should have to make this clear. There is a trend in my business to up sell everything. Salons have made big business of adding services to the service you actually came in to get. I’ve fallen victim to it myself as customer elsewhere, “Would you like the deep conditioning treatment today?” and all of a sudden your bill is $200 (my reconditioning treatments, by the way, are valued at $15). And what can you say at that point? You’ve already had all these add on services done and you can’t give them back! I apologize on behalf of my industry.
I make in MY BUSINESS to be as transparent as possible. Please ask me upfront what your service will cost (here is my services menu). I have an app that will itemize everything for you and send you a receipt. Easy peasy. That said, my one exception to the rule is color correction. If you’re asking me to fix someone else’s work, I’m going to charge by the hour, because, honestly, I don’t know how long it’ll take me and how many products I will need to adjust the tone or remove the hair color. But again, I’m going to be upfront with you in our consultation that we will be spending approximately X hours together and here is my rate and that adds up to approximately $X.
Back to massage. I give an arm and hand massage while you’re color is processing too. I also give my hand massages at the hood dryers while you’re receiving a Healing Treatment for your hair. This is a value added service. It’s completely complimentary and if you prefer to read People or answer emails that’s okay too.
I’m sorry to get on my soap box about added services, but it seemed like the perfect opportunity to set the record straight on how I like to do business and let you know that I’m not going to charge you for the massage. It’s just a little thing I like to do for you to welcome you into my chair and hopefully make your day.
805.324.7950 – TWTh 11-7 or leave me a message